Check your order status at My Orders (using the same email address and password that you used to place your order). You'll receive an email with the tracking number when your controller has been shipped. We aim to have the controller in your hands within 3 to 4 weeks of placing your order.

Your controller may be flashing because there's a problem with your Xbox, for example, and another connected controller. Disconnect any other controllers you have connected, and then try connecting your original controller. Try updating your controller's firmware.

Can I return my controller if I don't like it? Because Xbox Design Lab controllers are customized specifically for you, they can't be returned. However, if your order is incorrect, contact aka.ms/contactxboxsupport.

Check the thumbsticks to see if they're positioned correctly, and try wiggling them to see if they're loose. If the thumbstick pads feel loose, remove them. Replace the thumbstick pads with new ones, or reinstall with a shim like a sliver of paper or plastic, and check to see if they feel loose.