If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

Product. OtterBox products feature the most advanced materials, designs and engineering. Signs of a counterfeit include poor workmanship, low quality, cheap materials, blemishes, dirt, etc.

Slapping an OtterBox Symmetry case onto an iPhone doesn't guarantee it will survive a drop with no damage (the company's Defender series is even more rugged if you're looking for enhanced protection), but it vastly increases the odds over dropping an unprotected iPhone.