We aim to have the controller in your hands within 3 to 4 weeks of placing your order. If you don't see an email confirmation with your order, check your spam or junk folders.

Turn the black piece on the side of the joystick module. Use a flathead screwdriver to turn the black piece on the left side of the joystick module you are having problems with. If the stick is drifting up, turn it counterclockwise. If it is drifting down, turn it clockwise. Give it two or three full turns.

Go to My Orders and sign in with your Microsoft account (using the same email address and password that you used to place your order). Click on symbol of a person at the top right of the page and select My orders. If you don't see your controller order, it was not completed.